How to Order

Ordering online from AVI-SPL is quick, easy and safe. provides secure online order processing and shipment tracking. We offer many options for payment, including credit cards and purchase orders*.

Your information is safe with us. Your order will be processed on a secure server with 128-bit encryption for your privacy and security. Please click here for our complete Purchase Policy. To place orders by phone and speak to an Inside Sales Representative, call (800)282-6733 or fax your order to (800)244-8630.

Here is a quick overview of how our system works. If you experience technical difficulties while placing your order, please call us at 1-800-282-6733 or contact one of our Inside Sales Representative, click here for who to contact »

Shopping Cart

The Shopping Cart is similar to the shopping cart you use at the supermarket. You add items to the cart when you click the "Add to Cart" button from anywhere in the site. The items you place in your cart will stay in your cart until you remove them or pay for them at Checkout.


The is the information gathering process. Here you are prompted to input your shipping address, shipping method, billing address and credit card information to pay for your order. All this happens in a secure channel on our web site and is protected by encryption.

Confirm Your Order

The final step is to review your order for accuracy. If all checks out, click the "Confirm Order" button. You will receive an order number that you can use to track your order later.

Order Tracking

When your order has shipped our automated system will send tracking information directly to you via the email address you provided with your order. In the message, we provide a link to UPS and FedEx tracking services so that you may follow the delivery of your order from our warehouse to your doorstep.

Order Lead Times

We typically ship orders complete within 24-48 hours. However, if your order has one or more items on back order, we will ship what is available within the stated time period. If you have a more urgent need, we can ship your order out the same day if the order is placed by 3:00 p.m. EST.

Back Orders

If it is necessary to back order an item, we will ship a partial order. If it is important that your order ship complete, be sure to specify this when placing your order. We can provide product availability information for you when you are placing any order.